Cybertech International announces performance results for 2009
CyberTech International (www.cybertech-int.com), a leading global provider of advanced voice and data recording technologies, today announced performance results for 2009 that cap 24 consecutive months of growth levels setting new highs for the company’s 25 years of operation. In 2009, customer demand and new business opportunities led to double-digit revenue increases, a 30-percent jump in employee headcount, and the opening of offices in France, Spain and
Performance highlights for 2009 included large, globally branded new customers in financial services seeking long-term value for quality and compliance recording solutions whose open architecture affords protection against costly obsolescence. The company’s record-breaking growth at headquarters was mirrored by strong performance in North America, defying economic downturns that have crippled other organizations in the financial services and contact center sectors.
CyberTech executives, partners and customers, as well as independent industry watchers, attribute the company’s success to technological innovation, the platform’s flexibility, ease of use, and to a long-held, profitable business model. The year’s successes include:
Global expansion from seven offices in 2008 to nine in 2009. CyberTech
Increased business and new contracts by 30 percent by late 2009, defying deep and persistent economic downturns.
Overtaking competitors to achieve the number-two position for recording solutions in the financial market sector, claiming 50 percent of the world’s top 25 banks.
Now holding 12 global contracts for recording solutions with financial institutions.
Recognized by independent research firms as the third largest and fastest growing provider overall for voice and data recording solutions worldwide.
In May 2009, CyberTech North America installed the largest single-site recording system of more than 6,000 recorded channels. The New York deployment included CyberTech’s recently introduced “hot stand-by” solution that provides an additional layer of redundancy for mission-critical installations.
For America’s first responders, CyberTech has successfully completed installations with leading federal law enforcement agencies. The company’s solutions support 911 call centers and emergency service providers across the country, underscoring technological and service quality that helps secure public safety when an instant and accurate response saves lives.
“Our enthusiasm for the last two years’ performance is exceeded only by our optimism for 2010 and beyond,” said Ad Ketelaars, CEO, CyberTech International. “A strong customer oriented focus, based on service, simplicity and support for innovative products, has resulted in a much lower total cost of ownership for our customers. This has translated to very positive competitive outcomes for CyberTech in all key markets.”
CyberTech International leads the voice logging and communications recording industry with global operations and offices throughout Europe, Asia, Middle East and the Americas. CyberTech is among the fastest growing data communications providers and a recognized innovator of voice recording and monitoring applications. With products and services that drive efficiencies in the capture, storage, retrieval and playback of voice, radio and data communications, CyberTech offers a worldwide suite of innovative recording technologies that enable organizations to achieve the highest levels of performance, quality assurance and liability protection while supporting existing business processes. With solutions deployed widely throughout organizations in the public safety, financial services and call center markets, CyberTech uniquely adds value through commercial-off-the-shelf (COTS) products and applications that are scalable, turnkey, and easy to implement over a virtually unlimited number of channels. An unsurpassed commitment to customer satisfaction additionally assures maximized technology investments and quality of customer contacts without proprietary hardware, complex integrations or expensive software upgrades. For more information, visit http://www.cybertech-int.com/. To follow CyberTech via Twitter, visit http://twitter.com/CyberTech_Int.